FAQs

Can I get a refund on my deposit?

Refunds are not applicable where the client cancels the appointment. Where through no fault of the salon or the client, for example in an act of God (COVID lockdowns) where the appointment cannot be upheld, only then a credit note will be provided to the client. Please note, event cancelations, illness, travel issues, double bookings, change of mind, work duties, and anything of similar nature are not applicable to receive a credit note.

Full refunds will apply in cases where Alison Nehme Makeup has to cancel the appointment.

Do I need to supply my own lashes or makeup?

Each client will receive one pair of complimentary mink lashes and all makeup will be supplied by us. IF for some reason you would like to bring your own makeup (e.g. foundation or lash glue) Alison is happy to use that during your session.

How long does each appointment go for?

1 hour is allocated to each glamour makeup appointment.

30 minutes is allocated to each eyes only appointment.

Bridal makeup and trials can take up to 1 and a half hours.

What if I am running late to my appointment?

You are encouraged to arrive 5 minutes prior to your scheduled appointment time. Clients are expected to contact the salon if they are running late. Clients failing to arrive on time or who do not contact the salon risk losing their appointment.

How do I prepare for my appointment?

Please come to your appointment with no makeup on your face or eyes. It is encouraged that you have a good skin care routine, especially before your wedding. No botox or filler at least 2-3 weeks before your makeup appointment/wedding.

How do I cancel/reschedule your appointment?

Please contact us via text message or email if you need to cancel or reschedule your appointment. You can also do this yourself manually through your appointment reminder email. We require 24 hours notice to cancel an appointment. All late cancellations or no-shows may be charged in full and deposit will be forfeited or you will be banned from returning as a customer.

Privacy policy.

We are committed to the privacy of customer information, and care about how your personal information is collected, used and shared. We comply with all applicable data protection and privacy legislation affecting your personal information. Your rights are protected by law and this policy does not limit those right. We disclose personal information to our contractors only for a purpose that is consistent with the way we have informed you that we will use this information in the privacy policy.

Most importantly we WILL NOT disclose, sell or give any of your personal information to any third party without your consent. Your personal information includes your email address, phone number and address. When you make an online booking we DO NOT store your credit card details on any computers or servers administered by us.

If there is any concerns please don’t hesitate to contact us info@alisonnehmemakeup.com.

COOKIES.

Whenever you visit our website, our servers automatically record information about your usage of our website through cookies. Cookies are small files stored by your browser on your computer or mobile device. They identify things related to your use of the website such as the date, time and URL of the pages you visit, your IP address and browser software.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. Most browsers can notify you when a new cookie is received or let you turn off cookies. Turning off cookies may mean some features on our website are not available to you.

We use information obtained by cookies to learn about your preferences so that we may improve our website and the service offered through it.

We maintain our servers in a highly secure server environment with 24/7 firewalls, security protocols and support to prevent unauthorised access and date security.